LJ Post 1272388

Since when was this acceptable?  Ignore your customers through phone and email and fob them off with scripts?  Honestly.

Thanks for your email.

This is an automated response. We’re sure it’ll answer your question but if it doesn’t, click ‘reply’ and give us more details about your query. Please don’t change the subject heading because this helps us direct your reply to the best place.

Once you’ve completed the minimum term on your contract, you need to give us 30 days’ notice if you want to cancel your contract. The easiest way to do this is to speak to our Customer Services team.

If you want to change your account to Pay As You Go, we can do that for you. Or if you want to leave and take your mobile number with you, we can give you a Port Authorisation code (PAC).

If you haven’t completed your minimum term and you want to cancel your contract, we’ll have to charge you an early termination charge. This is equal to your remaining line rental.

If you signed up to your contract directly through us and you want to cancel under the 14 Day Money Back Guarantee, please speak to our Customer Services team. If you signed up through another retailer, you need to contact them to ask them about their return policy.

If you’re near the end of your contract you’ll be eligible for some great offers like line rental discounts or a new phone. To hear about these options, just give us a call.

If you have any further queries, call us on 333 from a 3 handset (free) or 0843 373 3333 from another phone (national rate).

Thanks for contacting 3.

Regards

3 Customer Services
0843 373 3333
www.three.co.uk
Welcome to our network

**